Quality Assurance (QA) Manager

Lusaka, Zambia, Full Time

Reporting to the Chief Recoveries Officer, the QA Manager will be responsible for ensuring review of loans issued in adherence to set standards that will result in 100% collections, assessment of exceptions raised/submitted, accurate and timely imaging of loan contracts, timely archiving of physical/soft copy loan contracts/photos, and ensuring a functional and robust Records Management system.

Implement strategies for Quality review of loan contracts
Oversee timely and correct review of allocated loan contracts and refund documentation by team members
Ensure that identified errors/omissions  are resolved
Report any suspicious transaction immediately to the unit responsible for Fraud and Forensics or Supervisor
Ensure Team Members investigate and coordinate exceptions for process by Exceptions unit.
Assesses all exception documents received  and amendments made where necessary
Ensure timely and correct receipt and dispatch of loan contracts and refund documents to and from Records Management by the Receiving and Dispatch Unit.
Management of main Photo Bank and ensuring proper archiving of client photos received from branches.
Ensure timely electronic imaging of loan contract documents and that they are correctly saved on the backup server
Ensure timely filing and retrieval of all loan contracts and refunds documents.
Ensure that Archive facilities are in good condition and ensure proper handling of documents in the unit
Ensure the log is updated, indicating location of documents and saved correctly on the backup server.
Manage all queries related to documents at Records Management
Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating.
Ensure daily, weekly, monthly, quarterly and adhoc reporting is done as required
Build, understand and sustain relationships with internal and external parties
Stay abreast with current Industry trends in Quality Assurance and Records Management
Review and determine the Quality Assurance and Records Management teams’ strengths, weaknesses, operational effectiveness and opportunities.


University Degree in a relevant field
At least three (3) years quality assurance or relevant work experience in the financial services sector


Exposure to the loan issuance process and excel data reconciliations.
Knowledge of basic accounting
Experience in Records Management and Storage
Knowledge in Quality Control/ Assurance, Risk in Financial Services
Awareness of money laundering prevention


Strong interpersonal and communication skills
Team player with good initiative & assertiveness
Energetic and enthusiastic
Self motivated and keen on upgrading personal knowledge and skills to meet evolving job requirements
Assertive and high level of discipline

Suitable candidates must send their applications and current CVs, with job applied for as the email subject, to [email protected]bayport.co.zm.
The closing date for receiving applications is 6 June 2022. Only shortlisted candidates will be contacted.