Quality Improvement Advisor

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Job Description

Jhpiego’s Mission
Jhpiego, an affiliate of Johns Hopkins University, builds global and local partnerships to enhance the quality of healthcare services for women and families around the world. Jhpiego is a global leader in the creation of innovative and effective approaches to developing human resources for health.
Jhpiego’s Values
At Jhpiego we value our customers who have our respect, responsiveness, and commitment to excellence; our staff and global network of colleagues who bring cultural diversity, innovation, and a wealth of world experience; and our work culture, which is reflected in our team spirit, transparent communication, mutual respect, flexibility, and dedication.
Position Overview
MOMENTUM Zambia Field Support Project (MCGL) is a three-year, USAID-funded project that will contribute to improving the health status of Women and Children. This will be achieved through collaboration with Government of the Republic of Zambia (GRZ), Ministry of Health (MOH), communities and other local partners to improve health system performance and to deliver high quality, accessible reproductive, maternal, newborn, child, and adolescent health (RMNCAH) care.  Working in two provinces, Northern and Central, MCGL will work with MOH provincial and district counterparts to deliver high quality services, strengthen health systems, and increase community engagement.
Quality Improvement (QI) Advisors will work closely with the to deliver quality TA to the target provinces to strengthen the quality assurance/quality improvement (QA/QI) systems and process resulting in improved outcome and experience of care. Based in assigned districts within the MCGL provinces, the QI Advisor will work MOH counterparts to reinvigorate and maintain a robust QA/QI system using established MOH processes.

Foster and establish productive working relationship with MOH colleagues
Provide TA to provincial and district structures to strengthen QA/QI systems including performance assessments, service quality assessment, and technical supportive supervision.
Support identification and documentation of root causes for poor performance of high impact interventions through provincial and district QA/QI committees.
Lead MCGL’s QA/QI TA in assigned province guiding planning, budgeting, scheduling, and implementing activities under medium-term expenditure framework (MTEF) and/or RMNCAH/WASH program. Support PHOs and DHOs to develop QI projects at provincial, district and facility level
Work closely with district capacity strengthening officers to implement QA/QI capacity strengthening at district level structures.
Support collaboration with professional associations (e.g. MAZ) and other partners to overcome barriers to respective maternity care.
Liaise with HMIS Advisors to support data utilization to ensure that gaps are identified and action plans are well documented and tracked.
Support best practice sharing utilizing the existing provincial and district platforms including ECHO
Support strengthening provincial level MPDSR processes including building capacity of relevant provincial staff in supporting district level MPDSR.
In collaboration with the Deputy Team Lead ensure that necessary MCGL planning, budgeting and management activities occur to facilitate smooth and efficient implementation of program activities.
Identify and document program successes, best practices, challenges and lessons learnt and facilitate sharing at international, national and district levels.
Contribute to annual planning process in collaboration with the program team.
Perform or assume other duties as assigned by the MCGL Deputy Team Lead to ensure the smooth of the program


Master’s degree in public health or related field
7 to 8 years’ experience in successful field implementation and management of programs in maternal and newborn health for the public, private or NGO sector
Technically proficient with up-to-date clinical RMNCAH skills
Experience supporting QA/QI systems at subnational level
Experience in supporting QA/QI projects to improve service delivery at district/facility level.
Strong communication, clinical skills training, coaching and mentorship skills
Provincial/District-level work experience in Zambia and solid relationships with the Zambian health sector
Knowledge of the roles and functions of the different structure of PHOs and DHOs
Experience in the development of strategic and tactical plans in collaboration with a wide range of stakeholders.
Ability to build capacity and collaboration between governmental and non-governmental partners and other project implementers
Experience in data management at the facility and program level
Excellent interpersonal, leadership, writing and oral presentation skills
Strong results-oriented, decision-making skills
Ability to work in a complex environment with multiple task and intense pressure to perform
Ability to work in a complex environment with multiple task and intense pressure to perform
Familiarity with USAID donor policies and administrative procedures, and experience in design and implementation health programs

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Job Summary

Northern or Central Province, Zambia Location
Contract Job Type

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