Receptionist

Kitwe, Zambia, Full Time June 25, 2022

KANO Dental Clinic Limited (Former KANO Dental Limited) was established on November 1, 2001 in Kitwe. The principal business of the company is provision of Dental care services. The clinic seeks to employ the following professionals:
RECEPTIONIST
JOB DESCRIPTION:
Reception Management

Manage day-to-day operations of dental office
Review the office for a neat , professional appearance and make necessary changes
Check the daily appointment schedule and post it in all treatment rooms
Answer and respond to calls with professionalism
Ensure that statutory documents are well displayed and are updated
Support the Mission, vision and core values of the company

Patient Management

Maintain a professional reception area; organize and display patient education materials
Welcome patients and visitors to the practice
Register new patients according to established protocols
Assist patients to complete all necessary forms and documentations
Manage recall and inactive patient system i.e. sending SMS, calling and emailing
Oversee patient relations and handle patient’s complaints under supervision
Inform patients of dental office procedures and policy
Make follow-up appointments as needed

Records Management

Filing and retrieval of patient’s cards
Maintain and manage patients records in compliance with privacy and security regulations
Enter all relevant patient information into data system
Gather and accurately record insurance information from patients

Accounts Receivable Management / Billing

Enter patient financial activity in computer
Receive payments, record receipts
Prepare bank deposits
Arrange payment schedule with patients to be signed off by supervisor
Collect debts from individual clients
Restocking and keeping records of all stationary supplies

Skills and abilities

Ability to build positive relationships with a high level of professionalism and interpersonal skills
Excellent talent to interact with people in a positive and courteous manner
Strong written and verbal communication skills
Ability to prioritize tasks according to importance in a fast-paced environment
Multi-tasking capability without compromising on quality.
Dependable, punctual, and able to work flexible working hours

Education
Minimum

Grade 12
Diploma in social work, Public Administration,Marketing, Business administration or any equivalent qualification from a recognized instituition
Certificate in Computer application: Word excel, account package

To apply for this job email your details to abbause@gmail.com

abbause@gmail.com
Application email or URL: abbause@gmail.com
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