Job Description

Posted on January 20, 2023

Relationship Analyst D – IRC238976
at Zambia, Lusaka, Zambia in FNB Zambia Corporate Sales
Ends 24 Jan 2023
purpose
Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.
experience and qualifications
Matriculation plus a 12 month or longer qualification.
An appropriate business degree.
Banking Certification.
responsibilities
Leads generation.
Relationship management.
Engage with the customers in a professional way as specified in the service standards
Ensure customers’ needs and expectations are understood
Process the customers’ requests in an efficient and caring way
Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
Build and maintain enduring and rewarding relationships with customers
Ensure Banks Brand values are practiced
Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)
Provide the customers with all information required to make an informed decision
Execute activities within risk and compliance requirements Achieve competence against all key result areas required.

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