Restaurant Manager

Lusaka, Zambia, Full Time negotiable ZMW / Month

The Restaurant Manager will be working under the supervision of the regional Operations Manager. The restaurant Manager will have to  work with the head chef to manage stock, receive new stock, monitor portioning sizes as stipulated and  ensure hygiene standards are maintained.
The key responsibilities for this role include but not limited to the following:
Staff management.
Client service and legal compliance.
Customer Expectations & Service Ethics.
Delegation & Issuing Instruction.
Front of House Management & Service.
Handling Complaints.
Back of House Management.
Complaints Prevention & Management.
Assertive Communication Skills.
Manage Restaurant Hygiene.
Stock Control.
Physically checks kitchen stocks against the previous shift’s closings.
Ensures daily that trading hours are adhered to and that the shop is never left without management.
Should account daily for any stock discrepancies that may occur to ensure the safety of all assets through personal strict adherence to end-of-day closing down procedures.
Checks staff arrival times and conduct a team briefing and hygiene check and that all staff reports on duty on time in neat and complete uniforms.
Coordinates all issues in the kitchen and action any unavailable stock.
Conducts machinery and equipment checks to ensure all assets are operational and have no built-up of dirt or grease. Action where necessary.
Ensure efficient flow of service.
Staff Discipline & staff welfare.
Skills and Attributes:
Self-motivated and proactive with a high level of compassion, empathy and integrity. Strongly believes in collaboration and teamwork.
Proven ability to deal effectively with and resolve conflict and confrontation.
Results and impact-oriented.
Highly focused, result driven.
Be presentable and have a strong sense of integrity and confidentiality.
A pleasant personality and able to communicate well with customers and staff at a higher level.
Have excellent people skills and a strong sense of urgency and bias to action.
Highly focused, result driven and outstanding organizational skills.
Should be computer literate.
Leadership ability.
GCE O’Level Certificate.
Certificate or Advanced Diploma in Hotel & Restaurant Management/Hospitality
Management/Food production or Related Field.
At least two years experience in the hospitality industry and managing a busy restaurant.
Application Process
Only candidates who meet the specified qualifications should apply. Please submit an application with the following:
Cover Letter – describing of why you are suitable for the Restaurant Manager role
Curriculum Vitae (CV) – describing your experience, qualifications and at least 3 traceable referees.
Send via email the stated documentation to [email protected]
Closing Date: 5 August 2022. Only shortlisted candidates will be notified.