Job Description

Posted on January 10, 2022

Job DescriptionA Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.What will I be doing?As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:Clean guest bedrooms and bathroomsVacuum rooms and corridorsChange and replenish bed linen, towels and guest amenities in line with company guidelinesUndertake regular deep cleaning tasksRestock and maintain trolley on daily basisReport any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the GuestEnsure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working conditionBe environmentally awareDispose of waste accordinglyManage guest requests in a timely and efficient mannerComply with hotel security, fire regulations and all health and safety legislationCarry out lost property proceduresAssist other departments wherever necessary and maintain good working relationshipsWhat are we looking for?A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsAbility to work on their own or in teamsFlexible and reliableIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Hotel experienceExperience in a similar positionWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Method of ApplicationSubmit your CV and application on company website: