VITALITE Zambia

Sales and Service Assistant

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Job Description

Are you up for a challenge and looking to join a great place to work? We are looking for a Sales and Service Assistant to join our team. If you think that could be you, please read on.
Who are we?
VITALITE Zambia Limited is a Zambian registered company founded in 2013. VITALITE was created to increase rural electrification and combat the poverty tax affecting low-income, energy-poor households across Zambia.
Our mission is to make quality products and services accessible and affordable to all Zambian households. We pride ourselves on having been the first to pioneer a fully integrated pay-as-you-go (PAYGO) service in Zambia and aim to become the country’s leading rural service and distribution company.
According to an independent survey of our customers (run by impact reporting agency, 60 Decibels in March 2021), 88% find we’ve very much improved their quality of life.
What’s it like to work here?

We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress
We work in an emotionally safe environment within which we all have the opportunity to fully express ourselves
Everyone is encouraged to create positive impact for themselves, their colleagues and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women in February 2021):

94% of team members feel respected by their colleagues
97% of team members like our mission and purpose
86% of team members believe men and women have equal career opportunities
94% of team members believe issues of sexual harassment are taken seriously here
89% of team members believe we encourage open and honest communications

What is the job about?
We are looking for a dynamic, customer-focused individual to join our team and take on the important task of engaging with customers who visit our Sales & Service Centres. The role holder will be expected to engage with a wide array of visitors including providing assistance to new and existing customers. This position will report to the Regional Coordinator.
Successful applicants for this role will:

Lead and execute sales and registration efforts at Vitalite hubs to achieve and exceed targets
Implement Vitalite sales practices and product knowledge to ensure effective customer engagement.
Maintain the highest standard of customer service and ensure that customers are attended to promptly.
Oversee the Vitalite hubs inventory, ensuring it is adequately stocked with products and necessary supplies.
Maintain a clean and organized hub environment conducive for customers and staff.
Collaborate with HQ’s agent care team to ensure that agent needs are met promptly when they call or visit the hubs.

Core Responsibilities

Facilitate sales and registrations
Monitor  sales registration
Increase sales and registration
Perform cash and stock management
Provide excellent customer care and handling customer queries.
Generate weekly sales reports

Role Requirements

Have at least two years’ experience in Sales or Marketing
Have a certificate in Sales or Marketing
Be familiar with Microsoft Word and Excel
Have good English speaking ability
Be able to speak well at least three local languages (including Bemba and Nyanja)
Be team players able to multitask and manage their time in a prioritized way
Have Grade 12 certificate with good Mathematics and English results
Be comfortable working independently (i.e. without constant supervision)
Be highly organized

Female candidates are encouraged to apply
How to apply
Please email your up to date CV, copies of your Academic Qualifications and 2 references from prior employers to [email protected]. The subject of your Application should go as follows,  Application -Sales and Service Assistant Kafue_(Your Name).
Please also enclose an essay of no less than 300 words expressing your view on “How do you believe your experience in dealing with difficult customers can contribute to your success in this role at Vitalite Zambia Ltd?”
Incomplete applications will be disqualified so please take care to ensure you’ve included everything.

Job Summary

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Kafue, Zambia Location
Full Time Job Type
VITALITE Zambia

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