Exponent Bizolution

Sales Manager

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Job Description

Job Overview:
We are seeking an experienced and dynamic Sales Manager to lead our sales team in our (BPO) company. The successful candidate will play a crucial role in driving revenue growth, developing client relationships, and ensuring the successful delivery of BPO services to our clients. The Sales Manager will be responsible for achieving sales targets, identifying new business opportunities, and fostering a high-performance sales team.
Key Responsibilities:
Team Leadership:
Lead, coach, and motivate the sales team to achieve and exceed BPO service sales targets.
Foster a collaborative and results-oriented team culture within the BPO sales department.
Sales Strategy and Planning:
Develop and execute effective sales strategies tailored to the BPO industry.
Analyze market trends, client needs, and competitor activities to identify new opportunities.
Client Acquisition and Retention:
Identify and pursue new business opportunities to expand the BPO client base.
Manage and nurture relationships with existing clients to ensure satisfaction and retention.
Proposal Development and Contract Negotiation:
Oversee the development of BPO service proposals and presentations.
Participate in contract negotiations and ensure favorable terms for both the company and the client.
Sales Performance Monitoring:
Monitor individual and team performance against BPO sales targets and key performance indicators (KPIs).
Implement strategies to address performance gaps and drive continuous improvement.
Collaboration with Operations:
Collaborate with the operations team to ensure seamless service delivery and client satisfaction.
Provide input on operational improvements based on client feedback and market trends.
Market Intelligence:
Stay informed about industry trends, market conditions, and emerging opportunities in the BPO sector.
Use market intelligence to adapt sales strategies and stay ahead of industry competitors.
Key Performance Indicators (KPIs):
Revenue Growth:
Achieve and exceed monthly and annual BPO service revenue targets.
Client Acquisition:
Successfully acquire new BPO clients and expand the company’s client base.
Client Retention:
Maintain high levels of client satisfaction and retention.
Sales Conversion Rates:
Monitor and improve the conversion rates of sales leads to closed deals.
Proposal Win Rates:
Increase the success rates of BPO service proposals.
Qualifications and Skills:
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience in BPO sales and sales management.
Strong understanding of BPO services, industry trends, and client needs.
Excellent leadership, communication, and negotiation skills.
Ability to analyze data and make data-driven decisions.
Results-oriented with a focus on achieving and exceeding targets.

Job Summary

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Lusaka, Zambia Location
Contract Job Type
Exponent Bizolution

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