Sales Officer – Southern Region

Zambia, Full Time -

Hollard Life Assurance Zambia is a leading insurance organization whose operations in Zambia started in 2011 and has since experienced steady, consistent and stable growth within the insurance business to gain itself a reputable name among the leading life Insurers in Zambia. Hollard Life Assurance Zambia was recently certified 2020 Top employer of Choice by Top employer Institute on their latest list. This recognition goes to Africa’s leading employers of choice, each demonstrating exceptional human resources practices.
Hollard is known for providing careers that create #Better Futures.
Hollard Life Assurance Zambia is currently looking for an Innovative, Imaginative, team players and excellent individuals who is able to deliver with care and dignity for our customers, shareholders and for team Hollard to fill the following vacant positions;
1. Sales Officer – Southern Regional
The ideal candidates should possess the following qualities:
Personal Characteristics

Strong Sales Skills
High level of Integrity
Attention to details and a keen listener
Passion for Excellency
Innovative & Imaginative
Team Player
Sense of urgency and accuracy
High level planning skills
Good negotiation skills
Good written and communication skills
Knowledge about Life Insurance Business

Key Responsibilities

Establishes sales objectives by creating a sales plan to support the growth of the Southern
Meets sales financial objectives by:

Forecasting requirements;
Initiating corrective actions.

Achieves sales operational objectives by:

Contributing sales information and recommendations to strategic plans and
Preparing and completing action plans;
Implementing productivity, quality, and standards;
Resolving problems;
Identifying trends;
Meeting regional sales targets.
Implementing change
Maintains and expands customer base by:
Counselling Team Leaders and sales representatives;
Building and maintaining rapport with key customers; identifying new customer opportunities.
Understanding consumer needs and trends;
Tracking competitors.


Planning and coordination of marketing activity related to the sales of products throughout Southern region ( Lusaka, Eastern, Southern, Western and Central Provinces)
Developing an effective working relationship with key stakeholders within the respective areas.
Developing marketing programs and sales strategies designed to increase the sale of


Conducts product training with new and existing sales team members.

People Management:

Ensure that the sales team clearly understand their targets and meet or exceed sales targets
Foster a high-performance culture within the sales team
Identify problem areas in the performance outputs of the sales team and manage where necessary
Develop and build a productive working relationship with the sales team, as well as owners of venues from which Field Sales Agents will generate sales & leads
Ensure that the teams have the operational infrastructure (e.g. tablets, stationery,
application forms, uniform, name badges, etc.) required to operate efficiently
Train and guide sales team to consistently deliver quality customer experiences to
existing and prospective Hollard Life clients, in an ever-changing field environment
Assist team members and hold them accountable for scheduling work rosters and shift allocations for Field Sales Agents (where necessary), to ensure enough capacity to achieve daily sales targets
Ensure that the sales team comply with Hollard Life corporate identity (appropriate and clean uniform, name badges, professional presentation of self, etc.)
Monitor and analyse team member performance data (sales, customer queries, sales applications, sales quality, productivity, compliance,) daily, weekly, and monthly.
Collect, check, sign-off and deliver sales applications to the data capturing team at the designated areas (where applicable) and coordinate these activities with team.
Maintain daily, weekly and monthly meetings with team members to discuss performance, document these sessions.
Work in conjunction with the management team to source profitable venues for Field
Sales Agents to work in.
Submit monthly reports on sales & lead generation performance for Field Sales Teams
vs. Target
Conduct performance reviews for sales staff, coach and institute performance counselling if required
Uphold the Hollard brand always and ensure that the entire sales team do the same.

Required qualifications

Grade 12 certificate
Diploma in insurance or Marketing
Must be residents of Lusaka
3 to 5 years appropriate business experience in the designated area within which the role will be performed
Experience in sales leadership roles (financial services, banking or insurance will be advantageous)

If you think you have what it takes to join our dynamic and energetic team, please send your CV to
job[email protected] clearly stating the position you are applying for in the emails subject. All
applications should be sent by not later than 25th February 2022.