Senior Credit Admin and Collection Associate

Lusaka, Zambia, Full Time May 12, 2022

About us
Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.
Thousands of retailers across Kenya, Tanzania, Uganda, Cote d’Ivoire, Senegal, Zambia and Rwanda use Wasoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
Role: Senior Credit Admin and Collections Associate
Location: Lusaka, Zambia
You are responsible for the execution of Wasoko’s Financial Services strategy in Zambia. You are the owner of the Wasoko Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.
You are charged with training, developing and retaining a world class financial services team delivering effective KYC, sales, credit administration and collections.
Your Mission in our Vision
Financial services will be the biggest differentiating factor of Wasoko from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Wasoko will become an indispensable long-term partner for our customers.
Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business
Key Responsibilities;

Capacity to recruit & manage clients including KYC, usage, retention and repayment
Managing customers directly and in liaison with the sales team to ensure:
– Ensure they order the set number of SKUs and grow their SKUs per order
– Ensure they grow Average Revenue Per User MoM
– Ensure on-time repayment of credit with capacity to escalated collections
Monitor client performance to advise the team in case there’s a slowdown in business and hedge our risk
Managing team of associates in the branch
Daily follow up of overdue invoices through phone calls and field visitations
Developing Pay plans / Promise to Pay database with elaborate follow ups
Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes of policy
Handle all customer and agents complaints within the credit portfolio
Any other duties may be assigned


Diploma or Bachelor’s degree in a relevant field
Proven work experience in credit management
Good understanding of lending procedures & credit related laws
4-6 years of credit management experience
Experience managing teams directly
Be willing to periodically travel to customer sites
Have considerable experience with customer negotiations

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