Purpose of the role:
To ensure effective support to clients for all Hitachi Construction Machinery through accurate inspection and forecast with a view to increase/have sustained repeat business.
Reports to: Service Manager
Branch: Kitwe
Key Duties and Responsibilities:
The Service and Parts Engineer will be required to perform the following tasks:
Technical Support

Effectively Communicate to the Service Manager regarding the customer Call Plan and execution dates;
Attend to technical enquiries and technical problems on machines to resolve product issues;
Provide Reliable Service and Support and exceptionally high standard of technical support to the customers with mining, earthmoving, construction, quarry, and forestry industries. Consistently exceeding Customer expectations;
Investigate into field information reports to identify notifications of serious problems;
Determine the cause of problems and submit Field Information Report to factory to assist customer and provide accurate feedback;
Provide technical support to customers (verbal and physical) to ensure products operate continuously;
Provide Parts Supervisor parts required for quotation generation and stock availability and communicate with the Customer efficiently;
Perform monthly machine inspections on Construction size equipment;
Compile suggested parts lists for Customers based on individual requirements and communicate to Service Manager;
Perform any ad-hoc projects on request.

Warranty Claims

Ensure continuous checking of Field Information Reports to ensure Warranty Claims are processed timeously;
Conduct trend analysis on all warranty claims to identify possible trends in breakdowns;
Act as first judge support on all warranty claims to ensure accurate claims are processed;
Ensure to confirm costs recovery through machine inspections .

Safety Assurance

Comply with safety policies and regulations at all times;
Correct PPE worn as per safety policy;
Daily assessments performed to ensure good housekeeping.

Qualifications & Experience

Must have a full Grade 12 certificate
Must have a minimum of a Heavy Equipment Repair (HER)/ Mechanical Engineering Technologist Diploma or equivalent.
Must have a minimum of 3 years work experience in a similar field.
HI-TEP Repair certification will be an added advantage
Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large).
Member of Engineering Institution of Zambia (EIZ)
Valid and unendorsed manual driver’s license

Job Specific Competencies

Good Analytical Skills
Good communication skills
Good customer Relation
Conversant with Report writing

If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to r[email protected] with the Job Title as the subject, or send your application to:
The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co. Ltd.
KK International Airport Road, Plot 2350/M
P.O. Box 30182, Lusaka.
The closing date for applicants is Sunday 20th August, 2023. Only shortlisted candidates will be contacted.