Specialist: Commercial & Pricing at MTN GlobalConnect

Lusaka, Full Time

MTN GlobalConnect
Location: Zambia
State: Lusaka
Job type: Full-Time
Job category: Administrative/Secretarial Jobs in Zambia – MTN Jobs in Zambia

Job Description

Mission/ Core purpose of the Job
The Specialist: Commercial & Pricing will form a part of a highly skilled group of commercial, technical experts who are responsible for wholesaling and leveraging MTNs global fixed connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers. MTN GlobalConnect and its team aims to better commercialise MTN Groups fixed line infrastructure, thereby gaining increased revenue in global markets.
The Specialist: Commercial & Pricing will overview the Fulfilment, Pipeline/CRM Management, Monitor Revenue & Sales Commissions for Wholesale. He/she will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players) when it comes to the fulfilment of orders. The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Groups fixed network capacity and connectivity, as well as other assets (e.g. satellite). The Specialist: Commercial & Pricing , Monitor Revenue & Sales Commission will assist in supporting the sales teams to drive the fulfilment of services and monitor revenues as well as manage the sales commissions for the GlobalConnect team over a range of fixed connectivity products and services, including submarine cable capacity.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPAs)
The Specialist: Commercial & Pricing will be accountable to achieve the following objectives:
Assist the Sales Teams to drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers)
Ensure the fulfilment of orders by bridging the gap between the pre-sales and post-sales teams
Manage the customer relationship throughout the sales lifecycle while adhering to the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers
Optimise the returns from submarine cable investments through development and application of capacity wholesale sale, lease strategies and plans
Ensure on-time implementation and delivery of sold services by doing regular follow-ups with implementation teams and/or managed services
Ensure full customer satisfaction over the wholesale sales/delivery process
Tailor and customize the pipeline tool/CRM to effectively manage and report on opportunities from inception to delivery and implementation
Work hand-in-hand with MTN GlobalConnect Technical teams to manage suppliers expectations on the fulfilment of orders
Work on business cases for both internal and external sales forecasts to assist in forecasting revenues and demand for MTN GlobalConnect services
Ensure that international assets are optimised for the best possible group financial return
Grow product demand via innovative combination of GTM strategies, pricing, financing and services
Together with the Account Teams, manage the wholesale pipeline and the sales commissions reports
Define, monitor and ensure the sales teams commissions are aligned to sales targets
Manage performance of the wholesale activities and provide it as input to consolidated reports
Possess the authority, presence and integrity to command respect from colleagues and from external contacts.
Foster cross-functional collaboration between multiple MTN GlobalConnect business units to deliver accurate reports.
Ensure that all transactions with customers are duly recorded and tracked and ensure the customers are billed and revenues are collected.
Ensure on-time implementation and delivery of sold services by doing regular follow-ups with implementation teams and/or managed services.
Work closely with the Head of Business Development and sales, to ensure that all process and procedures are kept to date and adhered to by the sales team.
Role Deliverables
Ensure the fulfilment of orders and manage the customers expectations by working closely with internal and external stakeholders
Manage and monitor the pipeline as well as monitor revenues for the MTN GlobalConnect Team
Take ownership and