Team Member IT Service Desk

Lusaka, Zambia, Full Time -

Employment Opportunity
A reputable Commercial Bank in Zambia is seeking to recruit self-motivated, enthusiastic and innovative persons to fill the following position(s):
Reporting to Team Lead- IT Sipport, s/he will perform the responsibility of:

Ensure user requirements are obtained on a timely basis
Help desk management/ provision of first level support to users
Ensure the timely resolution of user issues
Orderly escalation of faults to 2nd and 3rd level support
Perform consistent, accurate problem escalation processes, and update documentation and process as needed.
Provide management with weekly and monthly statistical reports regarding reliability, availability and service of Help Desk
Respond to inquiries regarding data and computer security, policies and procedures
Provide and ensure system support for all incoming calls pertaining to WAN, LAN, application operating systems
Maintain incidents database for the bank
Utilize investigative techniques to identify, research, resolve and follow-up on problems, referring appropriate issues to Head, User Support.
Perform problem trend analysis and recommend corrective actions to Head, User Support.
Produce Monthly Service and capacity report to the Head IT/Management
Perform other duties as assigned by the Head IT

Qualification and Skills:

Good technology related university degree preferably in Computer Science/Electrical Electronics Engineering or Numeric Science.
MCSE or CompTIA Certifications will be an added advantage
Minimum of 4 years cognate IT experience, 3 of which must be in Desktop Support

Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application.  Applications should consist of your cover letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 25th April 2022. Only short listed candidates will be contacted.
All applications should be e-mailed to: v[email protected]