Technical Representative

Southern, Zambia, Full Time June 28, 2022

Are you up for a challenge and looking to join a great place to work? We are looking for a Technical Representative to join our team. If you think that could be you, please read on.
Who are we?
VITALITE Zambia Limited is a Zambian registered company founded in 2013. VITALITE was created to increase rural electrification and combat the poverty tax affecting low-income, energy-poor households across Zambia.
Our mission is to make quality products and services accessible and affordable to all Zambian households. We pride ourselves on having been the first to pioneer a fully integrated pay-as-you-go (PAYGO) service in Zambia and aim to become the country’s leading rural service and distribution company.
Our team of more than 130 employees and 650 community based agents is on a mission of positive change. We service over 50,000 customers and take pride in our positive impact on their lives and their environment.
According to an independent survey of our customers (run by impact reporting agency, 60 Decibels in March 2021), 88% find we’ve very much improved their quality of life.
What’s it like to work here?

We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress
We work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves
Everyone is encouraged to create positive impact for themselves, their colleagues and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women in February 2021):

94% of team members feel respected by their colleagues
97% of team members like our mission and purpose
86% of team members believe men and women have equal career opportunities
94% of team members believe issues of sexual harassment are taken seriously here
89% of team members believe we encourage open and honest communications

What is the job about?
We are looking for a highly committed, dependable and motivated individual to join our Southern team and provide technical assistance to customers, assist with fixing and troubleshooting of faulty products. This position will report to the Operations Coordinator.
Successful applicants for this role will:

Conduct consistently accurate and timely product repairs
Produce high quality warranty reporting for our core suppliers
Coach sales team members to improve their ability to troubleshoot product performance
Produce complete, accurate and timely records of repair activities including receipt, assessments, fixing, testing and dispatch readiness

Minimum Requirements:

2 to 4 years’ experience in Electrical or Electronic Engineering.
A Certificate, Diploma or Degree in Electrical Engineering.
Experience of inventory management.
Proficient in Microsoft Word, Excel and PowerPoint.
Excellent creative and problem solving skills.
Strong interpersonal skills Ability to operate effectively with minimum supervision.
Proactive with consistently high attention to detail.
Understanding D.C electronics
Understanding basic electronic principles

Female candidates are encouraged to apply
How to apply
Please email your up to date CV, copies of your Academic Qualifications and 2 references from prior employers to [email protected]
Incomplete applications will be disqualified so please take care to ensure you’ve included everything.

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