Key Responsibilities

• Drives MTN MoMo AGENT & MERCHANT (MoMoPAY), recruitment, training, transaction and performance management in assigned territory, in order to achieve the required growth in customers and transaction volumes.
• Executes MTN’s Trade Development support activities within assigned territory.
• Recruits and manages Digital Sales Agents to drive GSM CA and MoMo acquisition in their respective territories.
• Holds MERCHANT and AGENT Forums in liaison with MTN’S Area Sales Management team.
• Carries out (AGENT and MERCHANT) trade visitations (Call Rates).
• Manages the performance of MoMo AGENTs & Merchants in specified territories to enable product availability, branding and performance.
• Handles first level of customer service to MoMo AGENTs & Merchants.
• Ensures 100% execution of POS activations/promotions in the trades.
• Provides feedback on business market activities to the area Sales Management Team-Competition, Non-compliance to KYC/AML standards.

Application email or URL: hr.zambia@topimageafrica.com