Trainee Customer Care Service

Lusaka, Zambia (Remote), Internship TBA ZMW / Month

DITA Logistics is a customs brokers Logistics Company and Supply Chain Management providing turn-key a solution to industries across the Global of Southern Africa. DITA Logistics aims to build long-lasting efficient and excellent by saving and resolving the services between importer, exporters and transporters to provide them services with excellent in customs clearance and to build up a strong relationship and to empower businesses within Southern Africa and at large as we are a hub of customs clearance in Southern Africa. And to drive trade with passion and love, and open doors to new opportunities for all small and large companies in SADC region. We are client-centric and provide innovative logistics solutions to our clients. We guarantee services excellence and customer satisfaction, the satisfaction that exceeds customer expectations in customs clearance and logistics coordination.
Position Title: Trainee Customer Service
Position Type: TBA
Location: Lusaka
Reports to: Cmmercial Customs Manager
Job Purpose:
The Customer Service attracts potential customers by answering service questions; suggesting information about other services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction. .
Responsibilities and Duties:

Open File and maintain customer accounts by recording account information
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential services to management by collecting customer information and analysing customer needs
Prepare monthly reports by collecting and analysing customer information
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tool Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Any other duties as assigned.

Minimum Qualifications:

Grade 12;
Certificate or Advanced Diploma in any business-related courses
Knowledge in Clearing and forwarding or related to logistics
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

Working Hours: 8
Job application procedure
Mode of Application
Qualified persons should apply by sending their application letter, school certificates and curriculum vitae with contact number(s). Ensure that all contents are sent in a single document before 5th August, 2022 Please send email applications, stating a position as a Customer service you are applying for in the subject line, to: [email protected]
Only shortlisted candidates will be contacted
For more information you can contact us on the following number: 0211 225 440