Training and Development Officer

Contract Closes: September 25, 2022

Express Credit Zambia seeks to recruit a self- motivated, experienced, skilful,  and result oriented professional based in Lusaka for Training and Development Officer Position.
Job Purpose
Training Officer’s job overview is to conduct onboarding and informative training sessions, promote company efficiency and enhance productivity, improve the skills of all employees by teaching new knowledge and providing retraining and update on existing procedures and processes based on business needs.
Key Responsibilities

Onboarding, support and mentorship of new employees
Keep trainings attendance and other relevant records
Monitor employee performance and response to training
Conduct skills evaluations to identify areas of improvement and provide new solutions
Processes and procedures improvements identification
Follow internal rules, policies and guidelines
Follow company standards and ensure high quality and productivity of job performance
Ensure that Teams are aware of the latest updates and tools necessary to do their job duties
Develop and enforce policies and structures for the growth of the company (share these policies with Group Training Manager, HR and Operations Manager)
Develop assessing and evaluation procedures
Carry out daily duties as guided by the business operational guidelines
Plan and implement an effective training and testing plans
Follow and advertise company goals and objectives
Understand communication channels and when to use them
Drive brand values and philosophy through all training and development activities.
Evaluate organizational performance to ensure that training is supportive to meet organizational or strategic objectives.
Collaborate with management to identify the company training needs
Plan and implement an effective training curriculum
Schedule appropriate training sessions
Preparation of annual training budgets in consultation with relevant departmental heads and Human Resource.
Market available training to employees and provide relevant information on request
Prepare hard copy training materials and module summaries
Develop and organize training manuals, and multimedia Visual aids and other educational materials when needed
Keep attendance and other records
Analyse training monthly and identify further areas of improvement
Monitor employee performance and response to training
Support and mentor new employees

Qualifications and Requirements

Full Grade 12 certificate with credit or better in English and Mathematics
Bachelor’s degree in Human Resources Management, Business Administration or business in related field (finance / banking / management)
Qualifications in teaching methodology/training and development an added advantage
2 to 3 years work experience in a similar role
Great communication, presentation, and public speaking skills
Excellent time management and organizational skills
 Approachable and Team oriented personality
Good analytical and problem-solving skills
Understanding of effective teaching methodologies and tools
Critical thinking and decision making
Ability to work accurately and quickly under company deadlines

Note: Only Applicants who meet the job profile will be contacted.

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