Community Outreach Manager

Full Time


Frankfurt Zoological Society works for a world that protects and values biological diversity as the basis for all life and the livelihoods of present and future generations. Within this context, our goal is to work with and for people to secure biodiversity in key ecosystems worldwide. FZS maintains long-term conservation programmes in Africa, South America, Asia and Europe.

The Africa Programme is FZS’s largest and oldest and is active in five focal countries: Zambia, Zimbabwe, the Democratic Republic of Congo, Ethiopia and Tanzania. The Africa Regional Office (FZS-ARO) is situated in Tanzania.

In Zambia, FZS has been active through its North Luangwa Conservation Programme (NLCP) for over thirty years and since 2017 through the Nsumbu Tanganyika Conservation Project.

Learn more at about our conservation programme.


The Community outreach manager will be based in Mpika . He/she will report to the FZS Zambia Community Outreach Director on a line function basis.

1. Reporting to:

Community Outreach Director,

Working directly with;
Country Director, FZS Zambia
FZS Deputy Director, Africa
And in close coordination with the NTCP Programme Manager and Workshop Technical Advisor

2. Station:
Mpika with frequent travel to the project sites

3. Frequency of Reporting:

4. Objective
To provide strong leadership and coordination for effective and consistent community engagement and outreach programme for the North Luangwa team (both Mpika and Lundazi) teams. To design, develop and maintain programme systematic management and in line with FZS Zambia strategy

5. Duties
The Community Outreach Manager shall responsible for smooth implementation of community outreach services in the North Luangwa operational area; This is a senior management position and shall report directly to the Community Outreach Director;

Specifically; He/she shall:

Link the North Luangwa Community needs and vision with the FZS Zambia strategy and drive community empowered engagement for the long term management of the communities’ natural resources
Identify gaps in implementation and funding within the overall NLE outreach strategy
Develop long term relationships with the area’s Patrons, District Officials and DNPW staff to enable the delivery of CBNRM in the best interest of the community and ecosystem over and above short term gains
Link the daily NLEP activities and the NLCP activities to ensure close coordination and effective implementation
Support the effective implementation of community outreach services and programmes by providing advice, planning activities and monitoring progress in achieving results at the output, outcome and impact levels;
Support and supervise the senior community conservation officers to ensure quality and timeliness delivery of outputs;
Plan, organise and manage regular staff meetings to continuously review the programme status and provide strategic advice on required follow up and/or corrective action;
Prepare and submit monthly operational report and prepare first drafts of donor reports
Lead the project budget development and control, and expenditure allocation to different donors
Assist in developing donor proposals, including budgeting
Support the strengthening of Northern CRB Association by improvement of their management systems, governance structures and accountability to local communities and other conservation stakeholders.
Through the engagement with VAGs and CRBs:Facilitate effective and transparent community representation, good governance and decision-making through these community institutions as a means for consistent community engagement within the NLE;
Facilitate effective and regular communication and feedback between VAGs/CRBs and their respective constituent communities;
Facilitate and support the development and implementation of land use and associated general management plans within respective Game Management Areas and the establishment of activities and bylaws for their implementation and enforcement;
Facilitate and support community-based conservation initiatives around wildlife protection, human/wildlife conflict mitigation and other natural resources management initiatives;
Facilitate and oversee strategic intervention to improve rural livelihoods within resident communities of the NLE through, for example, support to social service provision (health and education), micro-credit schemes, improved markets and conservation agriculture; and
Facilitate effective and transparent revenue distribution mechanisms to ensure the maximum impact and incentives to communities from conservation and wildlife related business within the NLE.
Coordinate and strengthen the role of Community Liaison Assistants (CLAs) by creating a culture of knowledge sharing, accountability and learning in the programme;
Develop and mentor staff and design and shape best staff structure model for the programme and to support each CRB.
Support monitoring, evaluation and learning and feedback into best practice on all activities, taking advantage of regional knowledge.
As required, represent the organisation in national/international fora/discussions on Community-Based Natural Resources Management (CBNRM) and community outreach.
Responsible for equipment and fleet management and monitoring.
6. General

Adhere to all FZS and donor budgets, and follow financial management procedures;
Ensure responsible use of all FZS assets including use of vehicles for field teams, overseeing maintenance and monitoring use and costs;
To attend such meetings, seminars and conferences as may be directed to do;
Work closely with the office of the Senior Warden, Muchinga, and other DNPW senior staff within the operational area including Extension Staff;
7. Knowledge, Skills and Qualifications

The position holder shall:

Holder of Bachelor’s degree in wildlife, natural resources, rural development and or economics.
Holder of Masters degree in a related field.
At least 10 years of practical field experience and 2 years at senior middle management level position.
Demonstrate strong project management skills.
Must possess knowledge and workings of CBNRM, principles of good governance, and general wildlife and natural resources management in Zambia, including forestry and fisheries
Clear understanding of existing natural resources and wildlife policies; legal frameworks and legislation; and clear understanding of existing challenges with the ability to find alternatives options to better the systems.
Demonstrate knowledge of alternative livelihood approaches
Regional/ multiple landscape management is an added advantage.
GIS experience desirable
8. Competencies

The Community Outreach Services Manager is expected to exhibit the following competencies while carrying out their duties;

Teamwork: Cooperate, support and work well with others to achieve project goals. Share information, and contribute effectively to FZS` objectives and solving problems.
Initiatives: Pro-active, energetic, and a self –starter. Recognise and discuss new opportunities report and address problems in a timely manner. Maintain effective communication with management, project partners, and stake holders.
Problem analysis: recognise relevant and importance information. Identify problems and /or potential problems, and trace the cause of problems.
Planning and organising: Plan and organise complex activities and work on multiple tasks. Determine actions, time frames and required resources for projects and monitor progress. Set goals and budget estimates effectively, and manage time effectively.
Management control: Establish and implement procedures to regulate own task activities and responsibilities.
Flexibility: Adaptable, resourceful, and receptive to new ideas; willing and able to adjust to changing circumstances.
Integrity: Honest, reliable, and maintain high ethical standards. Show respect and fairness when dealing with others
A competitive salary will be paid based on qualifications and experience.
Please apply by email to email: / by 30 November 2020.

Your application should include:

a CV incl. the names of three referees and details of your current salary
a one-page cover letter, which should tell us in not more than 100 words what attracts you to this post
Please do not include supporting documents such as qualification certificates at this stage.

Application email or URL: