Job Description

Posted on February 27, 2022

Waitress/ Waiter Job Purpose
Greets customers and offers restaurant or cafe menus, answers questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills and process payments.
Waitress/ Waiter Job Duties

Welcomes customers when they arrive at a restaurant, cafe, or bar.
Introduces customers to the menu and announces daily or seasonal menu specials
Answers questions about menu items, ingredients, and pricing
Takes customers’ orders for food and drink by writing them on a ticket, entering them into the Point of Sale (POS)
Passes customer orders along to kitchen staff for preparation
Prepares drinks and serves them to customers
Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
Removes used dishes, glasses, and flatware from tables
Prepares cheques and delivers them to customers
Processes cash and card payments and returns change to customers
Sets tables with dishes, glasses, and flatware and refills condiments
Maintains familiarity with menu items, specials, and restaurant information
Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs